Service Description
We take the hassle out of hardware failures. Replacing a microinverter involves more than just swapping a part; it requires getting on the roof, removing solar panels, managing high-voltage DC connections, and re-mapping your monitoring system.
What Our Service Includes:
RMA & Warranty Handling: We don't just fix the roof; we fix the paperwork. We contact the manufacturer (Enphase, Chilicon, APsystems, etc.) on your behalf to process the Return Merchandise Authorization (RMA) and secure your free replacement unit under warranty.
Safe Removal & Reinstall: Our NABCEP-certified technicians safely detach the solar panel, disconnect the faulty unit, and install the new microinverter using proper torque specifications to prevent future grounding issues.
System Re-Mapping: After installation, we update your monitoring map so the new serial number registers correctly in your app, ensuring you can see that panel producing power again immediately.
Disposal: We handle the shipping of the old unit back to the manufacturer.
To ensure efficient scheduling for all clients, Solana Solar requires a $50 deposit to be paid upon booking for all non-consultation services. This deposit will be credited toward your final invoice.
Additionally, to enhance your experience, Solana Solar provides complimentary service within a generous 50-mile radius of our base location. For customers located outside this area, we apply a mileage fee of $0.70 per mile, which is calculated based on a round-trip distance from our office. This transparent pricing structure allows you to budget effectively while still receiving top-notch service, no matter where you are located.
