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Refund Policy

At Solana Solar, we strive to provide the highest quality maintenance and cleaning services for your photovoltaic (PV) system. We understand that plans change, and sometimes services need to be adjusted. This policy outlines the timeframes, conditions, and methods for processing refunds and cancellations.

 

1. Cancellation by the Customer

 

Because our services involve scheduling crews and travel logistics, we require advance notice for cancellations to offer a full refund.

  • 24+ Hours Notice (Full Refund): If you cancel or reschedule your appointment at least 24 hours before the scheduled arrival window, you are entitled to a full refund of any deposits or pre-payments made.

  • Less Than 24 Hours Notice (Partial Refund/Fee): Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee of $[Insert Amount, e.g., $50] to cover administrative and scheduling costs. If you pre-paid in full, you will receive a partial refund minus this fee.

  • No-Show Policy: If our technicians arrive at the property and are unable to access the solar array (e.g., locked gates, aggressive dogs, inaccessible roof) and we cannot contact you, this is considered a "No-Show." No-shows are non-refundable up to the cost of the Trip Charge ($[Insert Amount]).

 

2. Cancellations by Solana Solar (Weather & Safety)

 

Solar maintenance is an outdoor service dependent on safe weather conditions.

  • Inclement Weather: If Solana Solar must cancel your appointment due to rain, snow, high winds, or lightning, you will not be charged. You may choose to reschedule for the next available date or receive a full refund of any pre-payments.

  • Safety Hazards: If our technicians discover that the electrical system or roof structure poses a safety hazard that prevents us from working (e.g., exposed wiring, severe structural rot), we reserve the right to cancel the service. In this instance, a refund will be issued, minus a standard diagnostic/trip fee.

 

3. Service Quality & Satisfaction

 

Unlike physical products, labor services cannot be "returned." However, your satisfaction is our priority.

  • Reporting Issues: If you are unsatisfied with the quality of the cleaning or maintenance (e.g., missed spots, debris left behind), you must report it to us within 48 hours of the service completion.

  • Remedy First: Solana Solar reserves the right to return and correct the issue (re-clean or re-inspect) at no additional cost to you.

  • Refund Conditions: If we are unable to rectify the issue to a reasonable professional standard, a partial or full refund may be issued at management's discretion based on the specific circumstances.

 

4. Non-Refundable Items

 

Please note that the following are generally not eligible for refunds:

  • Transaction Fees: Third-party credit card processing fees (if applicable and non-recoverable by us).

  • Performance Guarantees: While cleaning improves efficiency, Solana Solar does not guarantee a specific percentage increase in energy production, as this depends on weather, system age, and inverter health. A lack of production increase is not grounds for a refund of the cleaning service.

 

5. Processing Refunds

 

  • Method: Refunds are processed to the original method of payment (e.g., the credit card used during booking).

  • Timeframe: Please allow 5–10 business days for the refund to appear on your bank or credit card statement once processed by our office.

 

6. Contact Us

 

To request a refund or cancellation, please contact us immediately:

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